Terms of Service

The short version

• What this is. Ancilair is a hosted catalog and API. One key lets a business, and the software or AI agent it runs, call third-party travel ancillary suppliers. Examples include eSIMs, visas and entry information, insurance and flight-compensation style products, and tools that are free of charge.
• We are not the travel provider. The supplier provides the underlying service under its own terms. A quote or an information response is not a booking, a policy, an eSIM, or a visa decision.
• Price. On calls that use our supplier account, we do not add a markup to the supplier's published per-call rate. Our margin comes from volume pricing with vendors. A call on a supplier key you bring is not billed by us.
• Balance. When billing is available, you may fund a prepaid balance in euros. It does not earn interest, and you cannot buy one today. Refunds of unused balance follow section 10. No card is charged.
• Early access. The current version is mostly quotes and information. There is no uptime promise. Do not make the hosted service the only copy of anything you cannot lose.

This summary is for orientation only. The numbered sections below are the agreement.

01 Who we are, and what these terms cover

Ancilair is operated by Mazlo SAS ("we", "us"), a French société par actions simplifiée. The statutory notices, including the registered office, SIREN, and host, are on the legal notices. In short: Mazlo SAS, SIREN 930 227 665, registered office at 82 rue Pierre Lalumière, 33320 Eysines, France, RCS Bordeaux.

These Terms of Service (the "Terms") are a binding agreement between Mazlo SAS and the business that uses the service ("you"). They cover the hosted service at ancilair.com: the marketing site, the signed-in dashboard, the API, the catalog, and the call path that reaches a supplier through our servers (together, the "Service").

By creating an account, signing in, or making a call through the Service, you accept these Terms and the Privacy Policy. If you accept for a company, you confirm you are authorized to bind it.

02 Who may use the Service

The Platform is reserved for professional customers acting for business purposes. Customer represents that it is not a consumer.

The person who accepts must be at least 18 years old, must be authorized to bind the business, and must give a real, working email address. Sign-in codes go to that address, so a wrong address is a security problem. A new account confirms it is signing up on behalf of a business and gives the company name.

03 Your account and API keys

You sign in without a password, by one of three methods: GitHub, Google, or a one-time code emailed to you. The code expires in 15 minutes and works once.

• After sign-in you can create an API key. Anyone holding a valid key can make calls as your account. Treat the key as a credential. Revoke it from the dashboard if you believe it has leaked, and tell us at the contact address in section 17.
• An AI agent, script, or product that calls the Service with your key is you, for these Terms. You are responsible for what it sends and for what it tells your own users.
• We may refuse a sign-in, or revoke a key, where we reasonably believe the account is compromised, unlawful, or in breach of these Terms.

The signed-in product does not yet have a separate roster of teammates. The account is the workspace. If we later add members, roles, or more than one key, we will describe that in these Terms before it changes who can see your calls.

04 Supplier keys you bring

Some calls can be made on a contract you already have with a supplier. Those calls are not billed by Ancilair. Your own key wins over our supplier account.

That feature is not available in this version. The connections page does not store a supplier key, and there is nowhere to add one yet. Until it does, every call that runs does so without a key you uploaded.

When you can register a supplier key, these rules will apply:

• You must have the right to store that key and to let your agents use it through the Service.
• We will use it only to make the calls you or your key ask for, and to tell whether it still works.
• We will not sell it, and we will not use the data it reaches for a purpose of our own.
• Keep your own copy. Revoking the key at the supplier is faster and more complete than anything we can do after a leak.

05 Suppliers, quotes, and what is not a booking

Ancilair resells orders in its own name and is the seller of record for a purchase on the Platform. We are not the carrier, the insurer, the visa authority, the eSIM operator, or the hotel that performs the underlying service. Supplier services remain subject to the supplier's terms.

• The supplier provides its service under its own terms and its own price. Your order on the Platform is a purchase from Ancilair. Rate limits, eligibility, fulfilment, and the supplier's own refund of the travel service belong to the supplier. If the supplier suspends you, we cannot restore that.
• A quote, a search, a plan list, a requirements check, or any other informational response is not a booking, an insurance policy, an eSIM, a visa, or a confirmed seat. The current version of the Service is mostly those informational calls. A transactional booking with a supplier, when we offer one, will be a different call, and it will still be the supplier's service under the supplier's terms.
• We do not guarantee that a visa will be granted, that a claim will be paid, that cover will apply, that stock will exist, or that a supplier's answer is complete or current. Entry rules and insurance terms change, and the supplier's document controls.
• Do not present Ancilair, or a quote from the Service, as the provider of the underlying travel service. Your own customers are yours. You are responsible for what you tell them, for the price you charge them, and for the personal data you collect from them.

The agreement under which a supplier lists a product in the catalog is separate. It is not these Terms, and it is not published yet.

06 What you send through the Service

Request data you send is forwarded to the supplier selected for that call. That can include traveller and trip details. You must have a lawful basis, and the rights you need, for every personal data item you include.

You keep your rights in what you submit. You grant us only the limited permission required to receive it, store what these Terms and the Privacy Policy say we store, and pass it to the supplier that serves the call. We do not use the contents of a call to train machine learning models.

Where the payload is personal data and we handle it on your instructions, we act as your processor and you act as controller (or as a processor for your own customer). The processor clauses in the Privacy Policy are the terms on which we process that data. There is no separate data-processing addendum.

07 Acceptable use

Do not use the Service to:

• store or use a supplier key, or any other credential, that you do not have permission to use;
• break the terms, rate limits, or anti-abuse rules of a supplier, or hide the origin of automated traffic from a supplier;
• submit personal data you have no right to process, or to ask for a visa, policy, or other product in someone else's name without authority;
• attack, overload, or probe the Service, or attempt to reach another customer's data;
• run malware, send spam or bulk unsolicited email, or transmit unlawful content;
• present the Balance as a bank account, as electronic money, or as money you can spend outside the Platform.

We may apply technical limits, including rate limits, to protect the Service. Circumventing them is a breach of these Terms.

08 Early access, availability, and changes to the Service

The Service is in early access. It changes often. We may add, alter, or withdraw features, including a supplier or an endpoint. We will make a reasonable effort to give notice before a change that would make you lose data we store for you.

There is no uptime commitment and no support commitment. We aim to be reliable and we answer email, but nothing here is a service level agreement. Supplier downtime is the supplier's, and it is not downtime we commit to cover.

09 Price

Card payments and the prepaid Balance are not available today. The billing page does not show a balance, an invoice, or a charge, and it cannot take one. When card payments are enabled, they are processed by Stripe. Until then, no sum is due under these Terms, and no card is stored.

• The rate. A call that uses our supplier account is priced at the supplier's published per-call rate for that call. We add no markup and no platform fee. The price is the rate quoted on the call, before you are committed to a paid call. Our margin comes from volume pricing we agree with vendors, not from a fee added to your price.
• Your own key. A call made with a supplier key you bring is not billed by us.
• What is not charged. A failed call, a strict-validation rejection, an idempotent replay, and a call on your own supplier contract are not charged. A catalog entry quoted at zero is not charged.
• Taxes. Prices are exclusive of VAT. French VAT is charged to customers in France. EU business customers with a valid VAT number are invoiced without VAT under the reverse-charge mechanism (article 196 of Directive 2006/112/EC). No French VAT is charged to customers outside the EU.

10 Prepaid Balance and Refunds

This section applies when a Customer can fund a Balance. That is not available today.

10.1 Prepaid Balance. Customer may fund a prepaid balance (the "Balance") to pay for products and services ordered through the Platform. The Balance is an advance payment on purchases from Ancilair, denominated in EUR. It is not a deposit, bears no interest, and is not electronic money or a payment account.

10.2 Use. The Balance may only be used to pay for orders placed on the Platform. It cannot be transferred to another account or third party, or exchanged for cash, except as provided in Clause 10.4.

10.3 No cash refunds during the Agreement. While Customer's account remains open, unused Balance is not refundable in cash. This is in consideration of the Platform's pricing, under which Ancilair applies no markup to supplier prices.

10.4 Refunds on termination. Unused Balance will be refunded to the payment method used, within 30 days, if: (a) Ancilair terminates the Agreement or closes Customer's account for convenience; (b) Ancilair ceases to operate the Platform or the relevant services; (c) Customer terminates the Agreement for Ancilair's material breach; or (d) Customer closes its account and requests a refund in writing, less any payment processing fees actually incurred by Ancilair for that refund.

10.5 Termination for Customer breach. If Ancilair terminates for Customer's material breach, fraud or non-payment, Ancilair may set off against the unused Balance any amounts Customer owes. Any remaining Balance will be refunded, less any loss Ancilair can demonstrate.

10.6 Inactivity. If no order is placed for 24 consecutive months, Ancilair will notify Customer at least 60 and 30 days before the Balance expires. Customer may use the Balance, or request a refund under Clause 10.4(d), until the expiry date. Expired Balance is refunded less payment processing fees.

10.7 Supplier cancellations. Amounts for orders cancelled or not fulfilled by a supplier are credited back to the Balance or refunded at Customer's request.

10.8 Business customers only. The Platform is reserved for professional customers acting for business purposes. Customer represents that it is not a consumer.

A written request under Clause 10.4(d) may be sent by email to [email protected].

11 Suspension, termination, and deletion

You may stop using the Service at any time. You can sign out and revoke your API key from the dashboard. To delete the account, email [email protected]. We process that request within 30 days. Closing or deleting an account does not forfeit unused Balance. Refunds of unused Balance follow section 10, including a written request under Clause 10.4(d).

We may suspend or close an account, with notice where that is practical and immediately where it is not, if it breaches these Terms, puts the Service or another customer at risk, or if the law requires it. If we close an account for convenience, Clause 10.4(a) applies. If we terminate for your material breach, fraud, or non-payment, Clause 10.5 applies: we may set off amounts you owe, and any remaining Balance is refunded. We do not forfeit the Balance.

On termination, your right to use the Service ends. Sections 04, 05, 06, 09 (for sums already due), 10, 12, 13, 14, and 15 survive.

12 No warranty

The Service is provided "as is" and "as available". To the extent French law allows, we exclude warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and we do not warrant that the Service will be uninterrupted, error-free, or secure against every attack, or that any call will succeed, or that a supplier's answer is accurate.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for wilful misconduct, gross negligence, fraud, or death or personal injury caused by negligence.

13 Limitation of liability

To the maximum extent permitted by French law, neither party is liable to the other for indirect or consequential damage, or for lost profits, revenue, goodwill, or data, however caused.

Our total aggregate liability arising out of the Service is limited to the greater of (a) the amount you paid us for the Service in the twelve months before the claim and (b) one hundred euros (€100). While you have paid nothing, that means €100.

We are not liable for a supplier's act or omission, for a visa refusal, for a claim a supplier does not pay, for the content of a quote, or for what your own product tells an end traveller.

These limits do not apply to liability that French law does not allow us to limit, including wilful misconduct, gross negligence, and bodily injury, and they do not reduce a refund of unused Balance owed under section 10. If a court finds that a limit creates a significant imbalance in these standard terms, that limit is reduced to the extent required to remove the imbalance, and the rest of these Terms stay in force.

14 Indemnity

You will indemnify Mazlo SAS against claims, losses, and reasonable costs arising from your use of the Service in breach of these Terms. In particular, that includes a claim that you submitted personal data without the rights you needed, that a call you made broke a supplier's terms, or that your product presented Ancilair or a quote as the provider of the underlying travel service.

This indemnity does not apply to the extent the claim is caused by our wilful misconduct or gross negligence, and it does not require you to indemnify us against our own breach of these Terms.

15 Governing law and disputes

These Terms are governed by the laws of France. The courts of Bordeaux have exclusive jurisdiction, and both parties accept venue there. The Platform is reserved for professional customers acting for business purposes, and Customer represents that it is not a consumer.

These Terms are in English. The French legal notices on /legal are the statutory mentions légales for the site.

16 Changes to these Terms

We may update these Terms. If a change is material we will notify account holders by email or an in-app notice before it takes effect, and the "last updated" date above will change. Continuing to use the Service after the change takes effect means you accept it. If you do not, stop using the Service and ask us to delete the account.

A change to price, to what a call charges, or to the refund rule for unused balance will be described before it applies to a balance you have already bought.

17 Contact

Questions about these Terms, and the general privacy contact for Mazlo SAS as controller: [email protected].

Data requests and account deletion: [email protected].

Security reports: [email protected].

See also the Privacy Policy.